Advertising Terms & Cancellation Policy
These Advertising Terms apply to advertising placements purchased from iGB Connect. Additional details may appear on an advertiser agreement, invoice, order form, proposal, or written confirmation. If a specific advertiser agreement conflicts with these general terms, the specific written agreement will control for that order.
Advertising Placement
Advertising space is subject to availability. Submission of an inquiry, application, artwork, or business information does not reserve a placement. A placement becomes reserved only after iGB Connect confirms availability and receives the required payment or reservation payment.
Category Exclusivity
Where category exclusivity is offered, iGB Connect intends to feature only one paid advertiser within the designated business category for that edition.
Categories are determined by iGB Connect based on the advertiser’s primary service or business type. Businesses offering multiple services may overlap with other advertisers in secondary services without violating category exclusivity.
Advertising Rates
Current website pricing may include Mini, Standard, Premium, or other placement options. Pricing and available sizes may vary by edition, distribution area, production requirements, or special arrangement. The price stated on the advertiser’s invoice or agreement controls.
Payment
Payment may be required in full or through a reservation deposit followed by a remaining balance. Payment schedules will be stated on the applicable invoice, order form, or advertiser agreement.
Advertising space is not guaranteed until the required reservation payment has cleared.
Artwork and Materials
Advertisers are responsible for providing accurate business information, logos, photographs, promotional offers, pricing, URLs, telephone numbers, legal disclosures, trademarks, and other requested materials by the stated deadline.
Advertisers may provide completed print-ready artwork or request that iGB Connect create the advertisement using materials supplied by the advertiser.
Advertiser Representations
The advertiser represents that it has permission to use all text, logos, photographs, trademarks, claims, testimonials, offers, and other materials submitted to iGB Connect.
Advertisers are responsible for ensuring their advertisements comply with applicable laws, professional rules, licensing requirements, advertising rules, promotion restrictions, and required disclosures.
Design Approval
When iGB Connect creates or modifies an advertisement, the advertiser may be asked to review and approve a final proof.
Approval confirms that the advertiser has reviewed the advertisement, including spelling, telephone numbers, URLs, QR destinations, pricing, offers, addresses, dates, disclaimers, and other information.
After final approval, changes may not be possible.
QR Codes and Links
Where included, QR codes may direct users to a website, booking page, menu, promotional page, social profile, or other destination approved by iGB Connect.
Advertisers are responsible for ensuring that destination pages remain active and accurate during the campaign period. iGB Connect does not guarantee QR-code scans, conversions, purchases, appointments, or other results.
Distribution
Community mailers are distributed to an estimated number of households within the designated mailing area. Household counts may vary slightly based on USPS carrier routes, route changes, vacancies, business addresses, delivery rules, or other postal factors.
Any statement such as “approximately 5,000 households” is an estimated distribution quantity and should not be interpreted as a guarantee that exactly 5,000 occupied households will receive the piece.
Mailing and Delivery Dates
Target mailing dates are estimates. Printing schedules, advertiser approvals, weather, USPS operations, holidays, transportation, route conditions, production issues, and other circumstances may affect mailing or delivery timing.
iGB Connect does not guarantee delivery on a specific calendar date.
Cancellation and Refunds
Before the mailer is submitted for production, refund eligibility will be determined by the cancellation terms stated on the advertiser’s invoice, agreement, or written confirmation.
Once an advertisement has received final approval and/or the edition has been submitted for printing or production, payments for that edition are nonrefundable, except where required by law.
If iGB Connect cancels an entire edition before it is printed, affected advertisers will receive either a refund of payments made for that edition or, with the advertiser’s agreement, a credit toward a future edition.
Missed Deadlines
If an advertiser does not provide required materials, payment, revisions, or approval by the stated deadline, iGB Connect may delay the advertisement, use the most recently approved version, move the advertiser to a later edition, or cancel the placement as reasonably necessary.
Right to Reject Advertising
iGB Connect reserves the right to reject advertising that is unlawful, misleading, defamatory, infringing, unsafe, discriminatory, fraudulent, or otherwise inconsistent with the nature of the community mailer.
No Performance Guarantee
Advertising results vary based on the business, offer, design, audience, season, pricing, market demand, destination page, and other factors. iGB Connect does not guarantee leads, telephone calls, QR scans, bookings, appointments, sales, revenue, customer acquisition, or return on advertising spend.
Errors
Advertisers should carefully review all proofs. iGB Connect is not responsible for advertiser-approved errors or incorrect information supplied by the advertiser.
If a material production error caused solely by iGB Connect substantially affects an advertisement, iGB Connect may, at its discretion and where appropriate, provide a reasonable credit, replacement placement, or other remedy.
Future Editions
Participation in one edition does not automatically reserve a category in future editions. Future placement is subject to availability and separate confirmation or payment.